Terms of Service

Sommer provides a Software-as-a-Service (SaaS) platform designed specifically for vacation rental hosts to manage their property listings, collaborate with team members, and organize their rental business operations. Our platform facilitates property management workflows but does not operate as a booking platform, marketplace, or website builder.

Sommer's platform includes the following core functionality:

• Organization creation and management with multi-tenant architecture
• Property listing creation, editing, and status management
• Photo upload and management system via UploadThing integration
• Team collaboration tools with role-based access control
• Amenity management and property specification tools
• User authentication and profile management
• Social features including user following and referral systems

To use Sommer's platform, you must create an account by providing accurate and complete information. Account creation requires:

• Valid email address for verification and communication
• Accurate personal information for profile creation
• Acceptance of these Terms of Service and our Privacy Policy
• Compliance with age requirements (18 years or older)

We support email-based authentication with magic links and social login options through Google and GitHub. You are responsible for maintaining the confidentiality of your account credentials.

Sommer operates with the following platform-level user roles:

• GUEST: Users with 0 organization memberships, primarily for exploring the platform
• HOST: Users who can own 0-1 organizations, designed for individual property owners
• AGENCY: Users who can create and manage multiple organizations
• TEAMLEAD: Users with team creation capabilities (future functionality)
• SOMMER_SUPERADMIN: Sommer company administrators with full platform access

You are responsible for:

• Maintaining the security of your account credentials
• Promptly notifying us of any unauthorized access
• Using the platform in compliance with these terms
• Ensuring all information provided remains accurate and up-to-date

We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or pose security risks to the platform.

Property listings created within organizations remain under the control of the organization owner. This includes property specifications, descriptions, pricing information, and associated metadata.

All content uploaded to Sommer must meet our content standards:

• Property descriptions must be accurate and truthful
• Content must not violate any laws or regulations
• No discriminatory, offensive, or inappropriate content
• No copyright infringement or unauthorized use of intellectual property
• Professional and respectful communication in all platform interactions

Sommer reserves the right to review, moderate, and remove content that violates these standards.

Photos uploaded through our UploadThing integration are subject to the following terms:

• You retain ownership rights to all uploaded photos
• You grant Sommer a limited license to store, display, and process photos for platform functionality
• Photo file size and format restrictions apply as specified in the platform
• You are responsible for ensuring you have rights to upload and use all photos
• Photos must comply with our content standards and applicable laws

Organization administrators and owners may invite team members subject to these requirements:

• Invitations must be sent to valid email addresses
• Invited users must accept terms of service upon joining
• Appropriate roles must be assigned based on responsibilities
• Organization limits on member count may apply based on subscription plan

Access control within organizations follows the principle of least privilege:

• Members can only access data within organizations they belong to
• Role-based permissions determine what actions members can perform
• Administrative functions are restricted to appropriate roles
• Member access can be revoked immediately by organization administrators

All team collaboration must maintain professional standards:

• Respectful and professional communication between team members
• Responsible use of shared organization data and resources
• Compliance with organization policies and procedures
• Appropriate use of collaboration features for business purposes only

When implemented, Sommer will offer various subscription tiers with different features and limitations:

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as specifically provided in our refund policy
• Subscription plan changes take effect at the next billing cycle
• Organization limits and feature access depend on subscription tier

Payment processing will be handled through Stripe, subject to their terms of service and PCI compliance standards:

• All payment data is processed securely through Stripe
• We do not store sensitive payment information on our servers
• Failed payments may result in service suspension after grace period
• Payment disputes should be directed to our billing support team

Limited refunds may be available under specific circumstances:

• Refunds for service interruptions exceeding our uptime commitments
• Pro-rated refunds for subscription downgrades (credit applied to next billing cycle)
• Refunds for billing errors or unauthorized charges
• No refunds for voluntary account termination or plan changes

Sommer retains all rights, title, and interest in:

• The Sommer platform software and technology
• Sommer trademarks, logos, and branding materials
• Platform documentation and user interfaces
• Proprietary algorithms and business processes
• All improvements and modifications to the platform

You retain ownership of all content you create and upload to Sommer, including:

• Property descriptions and listing information
• Photos and media files uploaded to the platform
• Organization profiles and branding materials
• User-generated content and communications

By using Sommer, you grant us a limited, non-exclusive license to:

• Store, process, and display your content for platform functionality
• Create backups and ensure data redundancy for service reliability
• Analyze usage patterns for platform improvements (in anonymized form)
• Comply with legal requirements and law enforcement requests

This license terminates when you delete content or terminate your account, subject to reasonable data retention periods.

These Terms of Service are governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict of law principles.

Most disputes can be resolved through our customer support process. For legal disputes that cannot be resolved informally, both parties agree to binding arbitration as the exclusive means of dispute resolution.