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Cookie Policy

Cookie Policy

This Cookie Policy explains how Sommer uses cookies and similar technologies to enhance your experience on our vacation rental management platform. Learn about your choices and how to manage your preferences.

Last updated: January 15, 2025
Effective: January 1, 2025
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Cookie Policy Overview

Navigate through our comprehensive cookie policy to understand how we use cookies and your control options.

What Are Cookies
In This Section
Cookies We Use
Important
In This Section
Third-Party Cookies
In This Section
Cookie Management
Important
In This Section
Legal Basis
In This Section
Policy Updates
In This Section

Questions or Concerns?

If you have any questions about these terms or need clarification on any section, our legal and support teams are here to help.

1. What Are Cookies

Understanding cookies and how they work

Updated: January 15, 2025

How We Use Cookies

Sommer uses cookies for several important purposes:

  • To keep you logged in to your account during your session
  • To remember your preferences and settings across visits
  • To ensure the security and proper functioning of our platform
  • To analyze how our platform is used and improve performance
  • To prevent fraud and enhance platform security
  • To provide customer support and troubleshoot issues
2. Cookies We Use

Detailed breakdown of cookies used on our platform

Important

Essential Cookies

These cookies are necessary for the basic functioning of our vacation rental management platform. They cannot be disabled without affecting core functionality.

  • Authentication cookies: Keep you logged in and manage your session securely
  • Security cookies: Protect against cross-site request forgery (CSRF) attacks
  • Load balancing cookies: Ensure optimal performance across our server infrastructure
  • Preference cookies: Remember your account settings and dashboard configurations
  • Anti-fraud cookies: Detect and prevent suspicious activity on your account
Essential Cookies Notice
Essential cookies are required for platform functionality and are automatically enabled. They are not used for tracking or advertising purposes and contain no personal information beyond what's necessary for security and functionality.

Functional Cookies

These cookies enhance your user experience by remembering your choices and providing personalized features.

  • Language and locale preferences for international users
  • Dashboard layout and display preferences
  • Organization selection and switching preferences
  • Property view and sorting preferences
  • Notification settings and communication preferences
  • Theme preferences (light/dark mode)

Retention Period: Functional cookies typically remain on your device for up to 12 months or until you clear your browser data.

Analytics Cookies

With your consent, we use analytics cookies to understand how users interact with our platform and identify areas for improvement.

  • Page views and user flow analysis
  • Feature usage statistics and performance metrics
  • Error tracking and debugging information
  • Load time and performance optimization data
  • User engagement and session duration analytics
  • Platform usage patterns and popular features
Analytics Data Privacy
All analytics data is anonymized and aggregated. We do not track individual user behavior or link analytics data to specific user accounts. You can opt out of analytics cookies at any time through your browser settings.
3. Third-Party Cookies

External services that may set cookies on our platform

Service Providers

We work with trusted third-party service providers who may set cookies to provide essential services:

  • UploadThing: File upload and image management services
  • Auth.js/OAuth Providers: Authentication and identity services (Google, GitHub)
  • Vercel: Hosting and content delivery network services
  • Resend: Email delivery and communication services

These providers are bound by data processing agreements and follow strict privacy standards. Their cookies are used only for the specific services they provide to Sommer.

Social Media Integration

When you use social login features, the respective social media platforms may set cookies:

  • Google: For Google OAuth authentication
  • GitHub: For GitHub OAuth authentication

These cookies are governed by the respective platforms' privacy policies. We do not control or have access to these cookies beyond the authentication information necessary for account creation.

Authentication Services

Our authentication system uses Auth.js which may set additional cookies for:

  • Secure session management across devices
  • Single sign-on (SSO) functionality
  • Account security and fraud prevention
  • Cross-site request forgery (CSRF) protection
6. Cookie Policy Updates

How we communicate changes to our cookie practices

Notification Process

We may update this Cookie Policy to reflect changes in our practices or legal requirements. When we make material changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify users through email if they have accounts with us
  • Display prominent notices on our platform for significant changes
  • Provide at least 30 days' notice for material changes affecting your rights

Effective Dates

Policy updates become effective:

  • Immediately for technical updates and bug fixes
  • 30 days after notification for material changes
  • Upon your next login for account-specific changes
  • As required by law for compliance-related updates

Version History

We maintain a record of significant policy changes. Previous versions of this Cookie Policy are available upon request through our privacy team at privacy@sommer.co.

Questions About Cookies?

If you have questions about our use of cookies or need help managing your cookie preferences, our team is here to help.

Get Support
Email Support
Get help from our support team
< 4 hours
Live Chat
Chat with our team in real-time
< 5 minutes
Documentation
Browse our help center
Instant
Legal & Privacy
Legal Team
Questions about terms, privacy, or compliance
legal@sommer.co
2-3 business days
Data Protection Officer
Privacy rights and data protection inquiries
privacy@sommer.co
1-2 business days
Company Information
Sommer Inc.
Vacation Rental Management Platform
123 Business St, Suite 100
San Francisco, CA 94105
United States

Additional Legal Resources

Access our complete legal documentation, policy updates, and compliance information.